Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information we collect automatically when you use our services.

Personal Information You Provide

• Name and contact information (email, phone number)
• Payment information for event venue bookings
• Event details and preferences
• Booking history and service preferences
• Guest information for event planning
• Any other information you choose to provide

Information We Collect Automatically

• Website usage data and analytics
• Device information and IP address
• Cookies and similar tracking technologies
• Service usage patterns and preferences

2. How We Use Your Information

We use your personal information to provide and improve our event venue services:

• Process event venue bookings and manage reservations
• Provide personalized event planning and coordination services
• Process payments and manage service transactions
• Send booking confirmations and service updates
• Improve our event facilities and services
• Communicate about special offers and promotions
• Ensure safety and security of our venue
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who help us operate our business
• With event planning partners for coordination purposes
• When required by law or legal process
• To protect our rights and safety
• With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data
• Secure payment processing
• Regular security assessments
• Limited access to personal information
• Staff training on data protection

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Object to certain processing
• Data portability
• Withdraw consent where applicable

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential cookies for website functionality
• Analytics cookies to understand usage
• Preference cookies to remember your settings
• You can control cookie settings in your browser

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

8. Children's Privacy

We take special care with children's information:

• Parental consent required for children under 16
• Limited collection of children's information
• Special protection for children's data
• Parents can request deletion of children's data

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our website.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@crystalehavens.com
• Phone: +48 22 679 89 89
• Address: Wileńska 2/4, 03-409 Warsaw